Performance and Usability:

Connecting with Customers on the New Internet

It’s not the same Internet it was just a few years ago. Powerful new technologies have added multiple dimensions of interactivity and personalization – and users have quickly raised their expectations for a rich and efficient online experience. Benchmark explores some of the significant trends shaping the new Internet.

Featured Articles

Industry Focus:

Cash, Check, or Cell Phone? State of Mobile Banking 2010

2010 could likely be the year that mobile banking gains widespread adoption. Benchmark looks at the trends, technology, and best practices as mobile devices move closer and closer to becoming bona fide electronic wallets.

Article

Featured Interview:

When SMS Goes Down, Who Do They Call?

Benchmark recently caught up with Herman Ng, Keynote mobile solutions consultant.

Article

By The Numbers:

The Keynote Mobile Performance Index

Rankings for response time, success rate and download speed for a cross-section of popular mobile sites.

Chart

Subscribe today to be notified via email about new articles and interviews appearing in The Keynote Benchmark. Subscription is free. Read our privacy policy here.

About Benchmark

Benchmark is a publication of Keynote Systems, the global leader in on-demand test and measurement solutions for continuously improving the online experience.

Designed for every executive and manager who is involved in online strategy and execution, Benchmark, features articles and interviews with practitioners that help executives stay abreast of technology and business trends impacting the online customer experience today.