Press Room: 2003

Keynote Advances State-of-the-Art for Web Application Performance Management at Global Internet Performance Conference in Manhattan

Over 225 Leading Business Executives and Industry Analysts Attend 5th Annual GIPC Event

SAN MATEO, California — November 5, 2003 — Over 225 leading e-business executives in the IT world representing the Fortune 1000 and industry analysts gathered in New York City last week at the annual Keynote Global Internet Performance Conference (GIPC) to discuss how to optimize the online customer experience. The conference drew executives from dozens of major corporations throughout the United States including American Express, 3M, Aetna, Barnes & Noble, Cisco, Columbia House, Ebay, HP, IBM, J.P. Morgan Chase, Pershing, Motorola, Palm, Sprint, Siebel, State Farm, Sun Microsystems, Wells Fargo and Zurich North America.

The Keynote GIPC provided the stage for the launch of several new Keynote Web performance management services which position Keynote further inside the firewall and complement the existing enterprise management software Keynote customers already use. The solutions extend and expand Keynote’s portfolio of ‘Total Performance Management’ (TPM) services for benchmarking, diagnosing, testing and managing e-business systems.

“Because every enterprise company today is facing the challenge to efficiently and cost-effectively manage e-business application performance and ensure that the customer experience is always an optimal one, the GIPC provides a great opportunity for IT executives to learn from each other,” said Umang Gupta, chairman and CEO of Keynote. “Paramount to the challenge is the ability to quickly detect, triage, diagnose and repair pre-production and post-production e-business application performance. The new services Keynote announced at GIPC are designed to provide the most cost-effective answers to these critical issues.”

In a recent article in eWeek magazine, Cameron Haight, research director at Gartner said, “To my knowledge, there isn’t another vendor that can do this today – tie in back-end transaction work with the end-user perspective.”

Keynote’s New TPM Solutions Include:

• Keynote Application Perspective® – The industry’s most comprehensive, end-to-end monitoring and root cause diagnostics solution for e-business applications at the lowest total cost of ownership. The new service was introduced with HP as Keynote’s first partner.
• Keynote Performance Scoreboard – A customized portal for the visual management of service level objectives for multi-property, multi-location e-businesses.
• Keynote PerformanceTune – An outsourced tuning service that combines Keynote’s load testing infrastructure with detailed back-end monitoring to isolate and repair performance bottlenecks.
• Keynote Test Perspective for Siebel 7 – A load testing service that utilizes Keynote’s load-generation infrastructure to help companies validate the performance of their entire Siebel 7 application infrastructure.
• Keynote Wireless Perspective 3.0 – An enhanced version of Keynote’s existing wireless performance management service with support for camera phones, Push To Talk (PTT) and Multimedia Message Service (MMS).
• Keynote Web Site Perspective Lite Agent Groups – A cost-effective option for outside-in Web page measurements from a broad number of geographic locations.

Keynote’s annual GIPC is the premier conference for business and IT executives to meet, network, and discuss the latest issues, challenges and solutions in Web performance management. This year’s conference theme, “Performance Matters: Play to Win,” underscored much of the session content that focused on the ‘how to’ aspects for building winning Web performance through best practices in measurement, monitoring, management and testing.

About Total Performance Management

In today’s tight economy Keynote’s services provide enterprise customers with Total Performance Management (TPM) solutions that increase return on investment, save money and efficiently link IT resources to e-business goals. TPM is a holistic approach to Web performance management that includes a broad portfolio of cost-effective measurement, monitoring, load testing, content quality testing and usability testing services. Keynote’s overarching goal is to empower customers to deliver an optimal quality of experience to end users and to gain competitive advantage, while helping them reduce unnecessary capital expenditures and leverage existing enterprise management software.

About Keynote

Founded in 1995, Keynote Systems (Nasdaq “KEYN”), The Internet Performance Authority®, is the worldwide leader in Web performance measurement and management services that improve the quality of e-business. Keynote’s services enable corporate enterprises to monitor, benchmark, test, diagnose and optimize their e-business systems both inside and outside the firewall. Approximately 2,200 corporate IT departments and 17,100 individual subscribers rely on the company's easy-to-use and cost-effective services to increase revenues and reduce downtime costs, without requiring additional complex and costly software implementations.

Keynote Systems, Inc. is headquartered in San Mateo, California and can be reached at www.keynote.com or by phone in the U.S. at 650-403-2400.

Keynote, The Internet Performance Authority and Perspective are registered trademarks of Keynote Systems, Inc. Other trademarks are the property of their respective owners. © 2003 Keynote Systems, Inc.

Public Relations Contacts:

Della Lowe, Keynote Systems, Inc., (650) 403-3233, dlowe@keynote.com
Dan Berkowitz, Keynote Systems, Inc., (650) 403-3305, (415) 518-7870, dberkowitz@keynote.com