Press Room: 2004

Keynote Hosting Total Performance Management Symposium in Washington, D.C. on September 23rd

• John Monroe, Editor of Federal Computer Week to Deliver Opening Presentation on Performance Challenges Facing Government Agencies Today
• Symposium Targeted at Government and Commercial Sector IT Executives Responsible for Online Applications and Operations
• Learn Best Practices for Service Level Management from Earthlink
• Hear an E-Business Readiness Case Study from Circuit City

SAN MATEO, Calif., — September 16, 2004 — Keynote Systems (Nasdaq “KEYN”), The Internet Performance Authority®, announced today that the successful Total Performance Management Symposium road show recently held in San Francisco and Manhattan will be held again on Thursday, September 23rd beginning at 8:30 a.m. in the Washington, D.C. area at The Marriott Crystal City, 1999 Jefferson Davis Highway in Arlington, Virginia. The half-day event is free of charge. The symposium’s content has been specifically designed to appeal to government and commercial sector IT executives charged with managing online applications and operations.

As the Internet’s importance has grown to the government and commercial sectors, so have the challenges for managing complex Web applications and related online infrastructure. At the same time, enterprises must continually optimize the online experience as perceived by end users. Keynote’s Total Performance Management Symposium is designed to educate attendees on these challenges and will describe a best practices approach for addressing them rationally and in an extremely cost-effective fashion. The seminar is a valuable ‘must-attend’ event for any government or commercial sector IT executive charged with optimizing the performance and usability of Web-based applications.

John Monroe, editor of Federal Computer Week, will deliver the opening presentation entitled, “Why Performance Matters,” beginning at 9:05 a.m. Mr. Monroe will discuss the key performance issues and challenges facing government agencies today. The next session is entitled, “Best Practices for Tuning Applications,” presented by Nell Cote, a director at Keynote and Kevin Hewett, manager of e-commerce infrastructure for Circuit City. John Klinke, senior product manager at Keynote will deliver the next session, “Taking the Risk Out of Regulatory Compliance.” The half-day event will close with a session on “Best Practices for Service Level Management,” presented by Dharmesh Thakker, product manager for Keynote and Ron Williams, senior manager for EarthLink.

“This event is focused, educational and highly interactive. It will be of great value and interest to IT executives in both the government and commercial sectors who have responsibility for deploying, maintaining and optimizing online applications and infrastructure,” said Arnold Waldstein, vice president of marketing and business development for Keynote.

For further information about the event and to register via phone call Abigail Yao Lee at (650) 403-3464 or email her at ayao@keynote.com. To register online and to view the complete agenda go to: http://www.keynote.com/forms/arlington_symposium.html

About Keynote

Founded in 1995, Keynote Systems (Nasdaq “KEYN”), The Internet Performance Authority®, is the worldwide leader in e-business performance management services. Over 2,100 corporate IT and marketing departments and 19,000 individual subscribers rely on Keynote’s growing range of measurement and monitoring, service level and customer experience management services to optimize e-business performance by reducing costs, improving customer satisfaction and increasing profitability.

Keynote is The Internet Performance Authority due to the company’s global infrastructure of over 1,600 measurement computers in more than 50 cities worldwide that capture and store on a daily basis over 40 million Internet performance measurements, frequent media citations quoting Keynote's Web performance data and analysis and the company’s growing range of market-leading Web performance indices for vertical markets.

Keynote Systems, Inc. is headquartered in San Mateo, California and can be reached at http://www.keynote.com/ or by phone in the U.S. at 650-403-2400.

Keynote, The Internet Performance Authority and Perspective are registered trademarks of Keynote Systems, Inc. Other trademarks are the property of their respective owners. © 2004 Keynote Systems, Inc.

Public Relations Contacts:

Dan Berkowitz, Keynote Systems, Inc., (650) 403-3305, dberkowitz@keynote.com
Della Lowe, Keynote Systems, Inc., (650) 403-3233, dlowe@keynote.com