Retail Studies

Keynote industry studies for the retail industry reveal which online retailers are providing the best service and exactly what they are doing to attract and keep customers.

The studies answer questions such as:

• Which Web sites are motivating and enabling consumers to purchase products and services?
• Which retailers are using the Internet to effectively build their brand?
• Which online factors have the biggest influence on consumers’ behaviors and opinions?
• What best practices are top performers implementing in order to achieve their online goals?
• Which online retailers are the most reliable and responsive and why?
• What changes should retailers make to prevent revenue loss and customer abandonment?

Keynote offers research for the following Web sites in the retail industry

• U.K. Retail Web sites
• U.S. Retail Web sites

Download the research abstracts to review sample findings:

2008
New! Retail Electronics (Customer Experience Rankings® and Service Level Rankings Study)
UK Online Grocery (Customer Experience Rankings® and Service Level Rankings Study)
U.S. Retail – 2007 Holiday Impact Study
U.K. Retail – 2007 Holiday Impact Study

2007
U.S. Retail – Books & Music Web Sites
U.S. Retail – Electronics Web Sites

2006
U.S. Retail – Apparel Web Sites (Customer Experience Rankings® Study)
U.S. Retail – Books & Music Web Sites (Customer Experience Rankings® Study)
U.S. Retail – Electronics Web Sites (Customer Experience Rankings® Study)

2005
U.K. Retail Web Sites (Customer Experience Rankings® Study)
U.S. Retail Web Sites (Customer Experience Rankings® Study)
U.S. Retail Web Sites (Service Level Rankings Study)