| Week starting 1 March 2010 | Rank by Speed (seconds) | Rank by Success Rate (percentage) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Rank | Target | Response Time (seconds) | Rank Last Week | Rank | Target | Success rate (%) | Outage Hours | Rank Last Week | |
| 1 | PNC | 4.86 | 2 | 1 | Sun Trust | 100.00 | 0 | 11 | |
| 2 | Regions Bank | 5.10 | 1 | 1 | US Bank | 100.00 | 0 | 3 | |
| 3 | Etrade | 5.79 | 3 | 3 | Bank of America | 99.90 | 0 | 5 | |
| 4 | Wachovia | 5.96 | 4 | 4 | PNC | 99.70 | 1 | 13 | |
| 5 | HSBC | 6.02 | 5 | 5 | Etrade | 99.60 | 1 | 1 | |
| 6 | US Bank | 6.99 | 6 | 6 | HSBC | 99.50 | 0 | 2 | |
| 7 | Wells Fargo | 8.26 | 7 | 7 | Chase | 99.40 | 1 | 8 | |
| eBanking Index | 8.89 | 8 | Regions Bank | 99.30 | 0 | 6 | |||
| 8 | Sun Trust | 9.53 | 10 | 9 | Citibank | 99.00 | 0 | 7 | |
| 9 | Citizens Bank | 9.62 | 8 | 10 | National City | 98.70 | 0 | 10 | |
| 10 | Chase | 9.86 | 9 | eBanking Index | 98.42 | 0 | |||
| 11 | Bank of America | 10.63 | 11 | 11 | Wells Fargo | 98.20 | 1 | 3 | |
| 12 | Capital One | 11.61 | 12 | 12 | Wachovia | 97.80 | 2 | 9 | |
| 13 | National City | 13.76 | 13 | 13 | Capital One | 95.10 | 1 | 14 | |
| 14 | Citibank | 24.05 | 14 | 14 | Citizens Bank | 92.50 | 6 | 12 | |